Terms of Service

General

• Yellow Door Property Maintenance is fully licensed and insured with 2 million dollar liability coverage.

• Lawn service operates between May 1st and October 31st of each year. Garden, landscape or hardscape, and cleanup services operate from April 1st until November 30th.

Quote and Pricing

• All pricing for services requested through our "Book one time appointment" option are based on the accuracy of the information provided by the client and are subject to change upon physical inspection of the property. In case of any price increase, payment will be due in full prior to any work being completed. In case of any price dispute that results in no work being completed, a refund will be issued to the client, minus a $45.75(+tax) administrative fee. All refunds will be issued within one business day and will be sent via e-transfer.

• Yellow Door Property Maintenance reserves full rights to retract any quoted price and re-evaluate any contract if circumstances arise before or during said contract. (eg. installation of a fence)

• All prices are per cut. Clients are only billed for services rendered. Any appointments missed for weather, technical, or other reasons will not be billed to the client.

• Appointments skipped at the request of the client will be invoiced at full price.

Invoicing and Payment Policy

• Recurring invoices are processed on the 1st of each month. Payments are due by the 15th of the same month.

• Invoices for additional garden or landscape services will be processed at time service is rendered. Invoices will be sent via email. Payment is due upon receipt of invoice.

• A materials deposit of 30% may be requested in advance of any landscape, garden, or hardscape project.

• Invoices for one time mowing service will be sent at least 1 business day before the scheduled appointment and payment is due by 8am on the day of the provided appointment.

• If an appointment is missed due to weather and cannot be made up in the following days, a 50% surcharge may be applied to the next visit if the grass has grown to more than 6" in length.

• If an appointment is missed due to any reason other than weather (such as equipment failure) and cannot be made up in the following days, Yellow Door Property Maintenance will take all necessary action to address any excessive growth and leftover clippings on the following cut at no extra cost to the client.

• If an appointment is missed for any reason and cannot be made up in the following days, and the client has already paid, a full refund for the missed appointment will be issued and reflected on the following invoice.

• Payments of invoices shall become overdue after 30 days from the date of invoice. A carrying charge of 10% per month shall be charged by Yellow Door Property Maintenance and be paid by the client on all overdue balances owing until payment has been made in full.

• Any invoice discrepancies must be brought forward and rectified within 15 days of invoicing date.

• If no payment is received for two consecutive billing cycles, lawn services will be suspended until payment is received in full. Once payment is received in full, lawn services will resume. If the grass has grown to longer than 6" during the time service was suspended, a surcharge of 50% up to 200% may be applied to the first cut upon resumption of service. 

• If the client chooses to cancel the contract, a three week notice period is mandatory or a cancellation fee equivalent to three weeks of service will be charged to the client.

• If Yellow Door Property Maintenance must cancel a contract a three week notice will be provided to the client.

• If the client chooses to cancel the contract and has paid annually for the season, a three week notice period is mandatory or a cancellation fee equivalent to three weeks of service will be charged to the client. Any remaining balance will be refunded to the client via e-transfer.

Schedule and Maintenance Practices

• Basic seasonal lawn care will be provided in the form of once weekly visits that include mowing all areas of the grass, trimming along all edges, and blowing off all hardscapes when complete.

• Lawn service is scheduled for the same day each week, weather permitting. It is the responsibility of the client to ensure that all hoses, toys, dog droppings, and other items are picked up prior to weekly servicing.

• Yellow Door Property Maintenance will make every reasonable effort to avoid any hazards that the client may miss, but is not responsible for cleaning the lawn of personal items and will not be held liable for any damages.

• Within the seasonal contract term of 26 weeks Yellow Door Property Maintenance will provide 24 weekly cuts. There will be a one week shut down in August when it is hot and grass growth has slowed, and a second week in October when growth slows in the late season. Yellow Door Property Maintenance will notify the client of skipped weeks at least 5 business days prior to the regularly scheduled appointment.

• The lawn will be cut between 2” and 4” in length depending on seasonal, and property requirements. The decision on grass length will be made by Yellow Door Property Maintenance unless otherwise directed by the client. The client shall inform Yellow Door Property Maintenance of any length, or stripe pattern requests prior to arrival. Certain stripe patterns may require additional costs.

• The lawn will be cut in the rain, provided there is no risk to safety or property. The decision to proceed in adverse weather is at the sole discretion of Yellow Door Property Maintenance.

• Large amounts of accumulated water and soft soil pose a significant risk to both equipment and the client's property. In certain circumstances after heavy rainfall, the lawn may not support the weight of commercial mowing equipment for several days. In any such scenario, Yellow Door Property Maintenance will address the issue with the client, and provide a choice of solutions. 

• Yellow Door Property Maintenance will make every effort to mulch and disperse grass clippings so there is no accumulation of visible clippings left on the lawn, however this is not always possible in cases of excessive growth.

• In cases of extreme frost heave, Yellow Door Property Maintenance may ask to roll the clients lawn. This is for health and safety reasons and if done will be at the expense of Yellow Door Property Maintenance.

Liability

• Yellow Door Property Maintenance will not be held liable for damages incurred to, or as a result of any items left in the lawn, unless notified prior to arrival. 

• The client shall notify Yellow Door Property Maintenance of any Rogers or Bell lines, electrical wiring, plumbing, or other exposed infrastructure prior to service. Yellow Door Property Maintenance will not be held liable for any damages if no communication is given prior to arrival. 

• Yellow Door Property Maintenance will not be held liable for damaged irrigation heads or boxes. The client is responsible to ensure proper installation height to allow at least 2" clearance for mower blades.

• Yellow Door Property Maintenance will make every effort to leave the clients property free of any tire marks however conditions such as wet or bare spots may not always allow this. Any excessive tire damage caused to the lawn will be repaired by, and at the expense of Yellow Door Property Maintenance through soil leveling, topdressing, and reseeding. If immediate sod replacement is requested it will be done at the expense of the client.

• Lawn and garden services provided by Yellow Door Property Maintenance are for aesthetic purposes only. Yellow Door Property Maintenance assumes no property liability on behalf of the client.